Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

If you decide that you’d like to cancel your order, please get in touch with us as soon as possible, as there is a small window of time where we're able to cancel your order. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (020 8545 2675) or via our online chat on our website and a member of our Customer Care team will advise you further.

 
I have put the wrong address on my order, can I change it?

If you have accidentally put the incorrect address on your order (don’t worry - we all do it!) There is a small time frame where we’re able to amend your order for you, so please get in touch with us as soon as possible. You can do this via email (hello@gandyslondon.com), phone (020 8545 2675) or via our online chat on our website and a member of our Customer Care team will advise you further. If we are unable to catch your order in time then Gandys are unable to accept responsibility for your order arriving at the incorrect address.

Can I cancel my order?

If you decide that you’d like to cancel your order, please get in touch with us as soon as possible. Once your order has been dispatched from our warehouse we unfortunately can no-longer cancel your order for you. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further.

What do I do if an item is out of stock?

 If the item you’re looking for is sadly out of stock then you may be able to sign up to a back in stock notification on the product page for this item. That way, you’ll be emailed as soon as it’s back in stock! Feel free to get in touch with our Customer Care team for more information on when a product will be coming back into stock, or for us to add your email address to the back in stock notification if it’s not showing online. You can do this via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website.

On the rare occasion that an incorrect item is sent, please get in touch with us and we will have this rectified as quickly as possible for you! You can get in contact via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website. Please let us know your order number, which item you have received and which item you were expecting and a member of our team will advise on how we can rectify this, so that you can enjoy your new Gandys gear!

• For UK orders, we offer standard delivery which will usually take 2-4 working days to reach you (faster if we can!). Free on all orders over £80.
  
  
• For UK orders placed before 2pm Monday- Thursday, we also offer express delivery which is delivered in 1-2 working days.
  
  
• Please note that as a small business we do not currently dispatch on weekends or bank holidays therefore when placing an order at those times, you can expect your order to be dispatched on the next working day

Once your order has been dispatched from our warehouse, you will receive an email notification from the courier letting you know your tracking information, so that you know when to expect your parcel to turn up in arrivals on your doorstep!

Unfortunately, due to new regulations affecting international deliveries, particularly to the EU and USA, we’ve had to temporarily pause all international shipments. The updated processes now require extensive documentation and the appointment of an EU-based representative, which has made operations more complex.

We’re actively working through these changes and expect to resume international shipping next year. Rest assured, we’re doing everything we can to bring this timeline forward.

If you’re planning a trip to London in the meantime, we’d love to welcome you at our Covent Garden store to explore our latest collections in person.

Thank you for your patience, understanding, and continued support as we navigate these challenges. If you have any questions, please don’t hesitate to contact our team at hello@gandyslondon.com.

Your order may not have been dispatched for one of the following reasons:

• Your address has not been identified and we are unable to dispatch before confirming the address is correct.
  
  
• Your item may have gone out of stock at the time of purchase and we will be contacting you to advise that we have refunded you for your missing item.

Express delivery is available for all UK deliveries ordered before 2pm Monday-Thusday and will be delivered within 1-2 working days

Any orders placed before 3pm should be dispatched to the courier on the same working day of the order being placed. Any orders placed after 3pm will be dispatched the following working day. 

Please note all items included in an order with a 'pre order' item included will be dispatched together. We are not able to split individual items from orders and post separately. If you require items in your order immediately, please DO NOT include them in an order with a pre order item. Please note, pre orders are not eligible for express delivery - please do not check out with express delivery option.

Shop intentionally, the planet will thank you (and so will we!).

At Gandys we work hard to make your shopping experience the best it can be, to help give you confidence to shop with us. Every product page includes detailed fit and fabric information and several photos to help you choose the right style and size for you.

Whilst we offer our customers free returns on all orders, please keep in mind that this comes at a cost, not only to us, but to the planet - each return generates additional CO2 emissions.

Need help deciding before you buy? Get in touch. Want to try it on? Visit us in our Covent Garden store. We'd love to see you! 

We offer one free return on all UK orders.Please use the link below to access your free Evri return label:https://gandysinternational.ecommercereturns.co.uk/You'll just need the email address used at checkout and your 6-digit Gandys order number.If you have any trouble accessing the return portal, please reach out to our lovely Customer Care team at hello@gandyslondon.com, and have the postal address for your purchase handy.Why wasn’t there a return form in my package?We’ve gone (almost) paperless! Our returns process is now fully online, and all the information we need is securely stored in our system. It's simpler, more eco-friendly, and easier for you too.Can I exchange my item?Absolutely! You can exchange any item for a different size or a new style, as long as it:

• Is returned within our 30-day return window
• Is unworn, unwashed, and in resellable condition

If you need any help with your return or exchange, our Customer Care team is here for you.Just reach out:

Email:hello@gandyslondon.com

Phone:+44 20 8545 2675

Live Chat:Available on our websiteWe’ll be happy to guide you through the process and make sure everything goes smoothly

• Free-returns are available for all UK orders. To see how to return your order, follow ‘How do I return my order’. If you need any further assistance, please contact our Customer Care team via email (hello@gandyslondon.com), phone (+44 20 8545 2675) or via our online chat on our website. A member of our team will navigate you in the right direction and send across all the information that you need. 
• We offer one free pre-paid returned postage label per UK order. If you choose to return your items separately, or more than once, any additional postage will need to be covered by you.

If your product has resulted in a material defect within the warranty period of 6 months since the date of purchase, then Gandys will cover the cost of repair by a local tailor of your choice up to the sum of £15, upon receiving an image of the receipt of this paid cost. Reimbursement by Gandys will only be paid after the repair has taken place and an image of the product fault is received showing the fault and repair of the item as well as the receipt for repair. Gandys must be notified of the fault to make an assessment and give instruction on the best resolution. If the item is deemed irreparable, then Gandys will arrange for either a replacement or a credit note to be issued.

Items can be returned to us for a refund or exchange within 30 days of the purchase date, as long as the item has not been washed or worn and is in resellable condition. Free-returns are available for all UK orders. To see how to return your order, follow ‘How do I return my order’. 

If you need more information on this please go to our Ts & C’s for full details on our return policy.

Read our full terms & conditions here.

Read our privacy policy here.

Contact us via email, phone or website chat - full details here.