DELIVERY

DELIVERY

1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

  • For UK orders, we offer standard delivery which will usually take 1-3 working days to reach you.

  • For UK orders placed before 2pm Monday-Thursday, we also offer next day delivery which is delivered the next working day.

  • International orders do not have the option for next day delivery and are expected to arrive within 14 working days from the date of purchase.

2. HOW DO I TRACK MY ORDER?

  • Once your order has been dispatched from our warehouse, you will receive an email notification from the courier letting you know your tracking information, so that you know when to expect your parcel to turn up in arrivals on your doorstep!

3. CUSTOMS AND IMPORT FEES

Are all fees displayed at the checkout?

 

  • Customs, duties and taxes are calculated by the customs department within the destination country, we are unable to predict these costs in advance of them being delivered.

  • If you decide to exchange your item, you may need to pay for these charges twice.

4. WHY HAS MY ORDER NOT BEEN DISPATCHED?

Your order may not have been dispatched for one of the following reasons:

  • Your address has not been identified and we are unable to dispatch before confirming the address is correct.

  • Your item may have gone out of stock at the time of purchase and we will be contacting you to advise that we have refunded you for your missing item.

5. NEXT DAY DELIVERY

  • Next day delivery is available for all UK deliveries ordered before 2pm Monday-Thursday and will be delivered the next working day.

1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

  • For UK orders, we offer standard delivery which will usually take 1-3 working days to reach you.

  • For UK orders placed before 2pm Monday-Thursday, we also offer next day delivery which is delivered the next working day.

  • International orders do not have the option for next day delivery and are expected to arrive within 14 working days from the date of purchase.

2. HOW DO I TRACK MY ORDER?

  • Once your order has been dispatched from our warehouse, you will receive an email notification from the courier letting you know your tracking information, so that you know when to expect your parcel to turn up in arrivals on your doorstep!

3. CUSTOMS AND IMPORT FEES

Are all fees displayed at the checkout?

 

  • Customs, duties and taxes are calculated by the customs department within the destination country, we are unable to predict these costs in advance of them being delivered.

  • If you decide to exchange your item, you may need to pay for these charges twice.

4. WHY HAS MY ORDER NOT BEEN DISPATCHED?

Your order may not have been dispatched for one of the following reasons:

  • Your address has not been identified and we are unable to dispatch before confirming the address is correct.

  • Your item may have gone out of stock at the time of purchase and we will be contacting you to advise that we have refunded you for your missing item.

5. NEXT DAY DELIVERY

  • Next day delivery is available for all UK deliveries ordered before 2pm Monday-Thursday and will be delivered the next working day.
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