Orders
Orders
1. Payment, Promos & Gift Cards
Klarna
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- We now have the option for you to choose Klarna at our checkouts! Klarna can offer you a 30 days or three months payment plan, so that you can spread the cost. All payments and refunds go through Klarna.
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Gift cards
- Gift cards can be purchased on our website. All of our gift cards are e-gift cards and will be emailed to you after your purchase is complete. You can either print these out and gift them or you can forward them straight onto their inbox on the special occasion!
- All vouchers & gift cards are non-refundable and cannot be transferred for cash value.
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Promos
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- Our promotional codes cannot be used in conjunction with any other sales and offers and your basket must be within the T’s and C’s for that promotion. Make sure you keep an eye on our social media and website to keep up to date with our latest promotional codes!
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Discounts
- Discount codes cannot be used in conjunction with any other sales or offers and your basket must be within the T’s and C’s for the code to activate. If you haven’t already signed up to our mailing list, sign up on our website to have a discount code directed straight into your inbox!
2. Can I amend / cancel my order
If you decide that you’d like to cancel your order, please get in touch with us as soon as possible, as there is a small window of time where we're able to cancel your order. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further.
I have put the wrong address on my order, can I change it?
- If you have accidentally put the incorrect address on your order (don’t worry - we all do it!) There is a small time frame where we’re able to amend your order for you, so please get in touch with us as soon as possible. You can do this via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further. If we are unable to catch your order in time then Gandys are unable to accept responsibility for your order arriving at the incorrect address.
Can I cancel my order?
- If you decide that you’d like to cancel your order, please get in touch with us as soon as possible. Once your order has been dispatched from our warehouse we unfortunately can no-longer cancel your order for you. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further.
3. Item out of stock
What do I do if an item is out of stock?
- If the item you’re looking for is sadly out of stock then you may be able to sign up to a back in stock notification on the product page for this item. That way, you’ll be emailed as soon as it’s back in stock! Feel free to get in touch with our Customer Care team for more information on when a product will be coming back into stock, or for us to add your email address to the back in stock notification if it’s not showing online. You can do this via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website.
4. I have received the wrong item
- On the rare occasion that an incorrect item is sent, please get in touch with us and we will have this rectified as quickly as possible for you! You can get in contact via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website. Please let us know your order number, which item you have received and which item you were expecting and a member of our team will advise on how we can rectify this, so that you can enjoy your new Gandys gear!
1. Payment, Promos & Gift Cards
Klarna
-
-
- We now have the option for you to choose Klarna at our checkouts! Klarna can offer you a 30 days or three months payment plan, so that you can spread the cost. All payments and refunds go through Klarna.
-
Gift cards
- Gift cards can be purchased on our website. All of our gift cards are e-gift cards and will be emailed to you after your purchase is complete. You can either print these out and gift them or you can forward them straight onto their inbox on the special occasion!
-
Promos
-
- Our promotional codes cannot be used in conjunction with any other sales and offers and your basket must be within the T’s and C’s for that promotion. Make sure you keep an eye on our social media and website to keep up to date with our latest promotional codes!
-
-
Discounts
- Discount codes cannot be used in conjunction with any other sales or offers and your basket must be within the T’s and C’s for the code to activate. If you haven’t already signed up to our mailing list, sign up on our website to have a discount code directed straight into your inbox!
2. Can I amend / cancel my order
If you decide that you’d like to cancel your order, please get in touch with us as soon as possible, as there is a small window of time where we're able to cancel your order. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further.
I have put the wrong address on my order, can I change it?
- If you have accidentally put the incorrect address on your order (don’t worry - we all do it!) There is a small time frame where we’re able to amend your order for you, so please get in touch with us as soon as possible. You can do this via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further. If we are unable to catch your order in time then Gandys are unable to accept responsibility for your order arriving at the incorrect address.
Can I cancel my order?
- If you decide that you’d like to cancel your order, please get in touch with us as soon as possible. Once your order has been dispatched from our warehouse we unfortunately can no-longer cancel your order for you. Please get in touch with our Customer Care team via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website and a member of our Customer Care team will advise you further.
3. Item out of stock
What do I do if an item is out of stock?
- If the item you’re looking for is sadly out of stock then you may be able to sign up to a back in stock notification on the product page for this item. That way, you’ll be emailed as soon as it’s back in stock! Feel free to get in touch with our Customer Care team for more information on when a product will be coming back into stock, or for us to add your email address to the back in stock notification if it’s not showing online. You can do this via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website.
4. I have received the wrong item
- On the rare occasion that an incorrect item is sent, please get in touch with us and we will have this rectified as quickly as possible for you! You can get in contact via email (hello@gandyslondon.com), phone (02071831176) or via our online chat on our website. Please let us know your order number, which item you have received and which item you were expecting and a member of our team will advise on how we can rectify this, so that you can enjoy your new Gandys gear!