The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted. You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.

Once you have submitted an order, we will send you an acknowledgment email detailing the products you have ordered. This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.

Please note all orders are subject to stock availability. We will inform you by email as soon as possible if the product you have ordered is not in stock. We will not take payment from you until the product is ready for dispatch. If you have already paid for the product and it is not in stock, we will refund you the amount you have paid.

Your order will be accepted and confirmed by us when the products have been dispatched. A further email will be sent to you when your ordered products have been dispatched. The contract between you and us will only be formed once you have received an email confirming dispatch of the order.

Non-acceptance of an order may arise from a number of reasons including (but not limited to):-

• not being able to take payment from you;
• a pricing or product description error on our behalf
• you not meeting any eligibility criteria;
• unavailability of stock
• if we reasonably consider that you intend to re-sell the products on a commercial basis; or
• attempting to purchase more than four products of any type of product within a single order.
  

Any item received as a 'free gift' is non returnable unless being returned with an order in a re-saleable condition.

Please note we will not file a copy of the contract between us.

The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.

We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our website, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Where the product’s correct price is higher than the price stated on our website, we will contact you in writing as soon as possible to inform you of this error. We will give you the option of continuing to purchase the product at the correct price or cancelling the order. We will not process the order until we have your instructions. If we are unable to contact you within seven (7) calendar days using the personal information you provided to us, we will treat the order as cancelled and notify you in writing.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our website from time to time.

You can only pay for your products by using a debit card, credit card, PayPal, or Klarna. The cards we accept are shown at the time of ordering.

Please view our Klarna FAQ’s for more information.

Payment for the products and all delivery charges is in advance. However, we will not charge your debit or credit card until immediately before we dispatch the order.

We will aim to deliver your order by the estimated delivery date set out on the website or our emails to you regarding a service, unless there is an event outside our reasonable control .

If we’re unable to meet the estimated delivery date due to any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.

Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier.

The products will be your responsibility from the completion of delivery being attempted.

You will own the products when we have received payment in full for the products, including any delivery charges. If you choose to return your item, you will not be reimbursed for your original delivery fee.

Some countries charge duty and / or tax on orders imported from the UK over a certain value. Any additional taxes or duty charges will be shown at checkout.

For certain countries there will be the option to pay duty and taxes at checkout or pay on delivery. If this is an option, it will display once you have selected your preferred Shipping Method. Additional fees may apply for "pay on delivery".

We’re sorry that we cannot make changes or cancel an order once you have placed it. If you wish to return an item or are not happy with an item, please return it using the Returns Process. It is your responsibility to return the item to us.

In the very unlikely event that you want to return an item to Gandys please do so within twenty-eight (28) days of purchase of your goods. We may extend our refunds policy at certain times. The return conditions detailed below must be met for a full refund. All orders qualify for free return delivery within the UK via the link provided. Any orders outside of the UK will not qualify for free return postage regardless of the order value. Once a return has been logged via our portal and the pre-paid label has been downloaded, any additional items to be returned under the same order will not fall under Gandys 'Free Returns'. Any postage costs required for additional items or multiple returns are the responsibility of the customer and not Gandys. Please refer to our refunds policy or contact our team on ‘hello@gandyslondon.com’ for any queries on returns.

Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items.

Unless they are faulty, all products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product.

If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

If the item you received is faulty or if you have received an incorrect item to which you ordered, please contact our customer service team to use the same returns method as described above. Please mark the return reason as faulty for faulty items and not as described for items that were not correct as per your order.

Any refund made will be made on the credit card or debit card used at the time of ordering the products or services or by PayPal. Refunds will usually be processed within five (5) working days of products being received back or us accepting a cancellation for services.

If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.

If you would like to exchange your Product for a different size or colour, please let us know within 28 days of the date of purchase.

If the size/colour you have requested in exchange is unavailable we’ll let you know and offer you an alternative item or refund.

We warrant that the product will be free from material defects for 6 months. If your product suffers a material defect then please contact our customer service team at ‘hello@gandyslondon.com’ who will instruct you on how to return the item and will issue you with a replacement item where required.

The warranty does not apply in respect of:

• fair wear and tear
• wilful damage, abnormal storage, accident or negligence by you or by any third party
• if you fail to use the product in accordance with its instructions
• any alteration or repair by you or by a third party who is not one of our authorised repairers
• any specification provided by you; or
• counterfeit goods purporting to be Gandys’s products.

This warranty is additional to, and does not affect, your statutory rights

If your product has resulted in a material defect within the warranty period of 6 months since the date of purchase then Gandys will cover the cost of repair by a local tailor of your choice up to the sum of £15 upon receiving an image of the receipt of this paid cost.

Reimbursement by Gandys will only be paid after the repair has taken place and an image of the product fault is received showing the fault and repair of the item as well as the receipt for repair. Gandys must be notified of the fault to make an assessment and give instruction on the best resolution. If the item is deemed irreparable, then Gandys will arrange for either a replacement or a credit to be issued.

All sale items and gift sets are excluded from any promotions including discount codes.

We reserve the right to amend and/or cancel a promotion at any time.

All discount codes are single use and subject to an expiry date.

Gift Cards - All gift cards are valid for a maximum of 1 calendar year from the date of purchase.

All vouchers & gift cards are non-refundable and cannot be transferred for cash value.

Please contact us with any further queries on discount codes at hello@gandyslondon.com

Gift With Purchase/Free Gift:

Any item received as a 'free gift' is non-returnable unless being returned with an order in a re-saleable condition as you no longer qualify for the free gift. If you receive a free gift and choose to return your order/part of your order which then results in you no longer qualifying to receive the gift then the gift must be returned in a re-saleable condition with the rest of the order or the RRP value of the free gift will be removed from your refund amount. Gandys will not cover the cost of the postage if the free gift is returned separately.

10% off full price purchases, subject to availability. A valid Blue Light Card account will be required to obtain the unique discount code. Code must be entered at checkout. Cannot be used in conjunction with any other

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We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions of supply currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.

We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.

We accept no liability for any losses or damages arising out of or in connection with our breach of these terms or our failure to use reasonable skill and care to provide services which are not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen e.g. you discussed it with us when placing an order.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud or fraudulent misrepresentation. We also do not exclude or limit our liability in relation to your rights under the Consumer Rights Act 2015 where it would be unlawful to do so.

We only supply products for domestic and private use. You agree not to use the products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.

The price of a product includes VAT (where applicable) at the current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of your order and the date of delivery, we may adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.

Even if we delay in enforcing the contract between us, we can still enforce it at a later date.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We will use your personal information in accordance with our Privacy Policy and always in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018.

You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to set your preferences at the time of placing an order, on receipt of an email (via the unsubscribe function) or by contacting us as set out in the Privacy Policy.

We may use cookies in order to improve your experience on our website. Please read ourCookie Policy if you wish to know further information.

The rules

Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not:

• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
  
• promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age;
  
• infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person;
  
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  
• be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

By submitting Content you are granting us (and our group of companies) a perpetual, royalty-free, non-exclusive, irrevocable licence to reproduce, modify, translate, make available, distribute and sublicense the Content in whole or in part and in any form, including for marketing purposes in our own materials and on social media.

We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted.

You must not try to re-post Content that we have refused to post on the Site or that we have previously removed from the Site.

You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us because of:

• any claim by any third party that your Content is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice;
  
• any claim by any third party that your Content infringes that third party’s copyright or other intellectual property rights; and
  
• any claim by any third party that your Content breaches any confidentiality or privacy rights.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

up to 30 days: if your item is faulty, then you can get a refund;

up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.

• If you are not satisfied with your purchase you can return it in accordance with our returns policy. If you are not happy with the response you receive or anything else about your experience with Gandys you can contact our customer services team directly.
• Once our customer services team have received your complaint we will acknowledge it by email within 24 working hours, so if we receive your complaint at 5pm on a Friday you will receive an acknowledgement by 5pm the following Monday.
  
  
• If your issue is straightforward we will be in touch with a resolution within 72 working hours of sending the acknowledgment to you.
  
  
• If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint in line with the timescales set out above.

We aim to respond to all customer queries within 2 working days, although most are resolved sooner.