Delivery & Returns
Standard Delivery (UK)
Free shipping is available on orders over £60. Delivery normally takes around 3-5 working days, but may be longer due to Covid impacting Royal Mail deliveries.
Next Day Delivery
Next day delivery is available to order for the next working day from Monday - Thursday until 2pm. We are unable to offer next day delivery over the weekend.
We ship internationally with our international courier partners. To ship in your country of choice, please click in the flag in the top right corner of the site to select your destination.
Returns, Exchanges & Cancellations
Once your return has been received by us, we aim to process it within seven working days. The refund will then be returned to the original payment method within 10 business days from the date we process it. Gandys will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date. Please see our FAQs for further information.
Brackmills Industrial Estate
If you would like to create or view your return, then please click on the link below and enter your order number and delivery postcode.
Simply select the item you wish to return, along with the reason and preferred action. Once completed, you can now create your return shipping label and returns slip to be included inside your package.
Here, you will be given the option to either print, download or email the returns slip.If your order qualifies for free returns, then please email our customer care team at firstname.lastname@example.org to request your free label.
This will be sent to you via email for you to download and print. You will still need to create your return via the portal and the returns slip will need to be included with your return package, in order for your return to be processed.
Once your item is received by our team, we will send you an email to notify you and will keep you updated every step of the way via our portal.