Delivery & Returns
Standard Delivery (UK)
Free shipping is available on orders over £60. Delivery normally takes around 3-5 working days, but may be longer due to Covid impacting Royal Mail deliveries.
Next Day Delivery
Next day delivery is available to order for the next working day from Monday - Thursday until 2pm. We are unable to offer next day delivery over the weekend.
We ship internationally with our international courier partners. To ship in your country of choice, please click in the flag in the top right corner of the site to select your destination.
All orders are entitled to a full refund if returned within 30 days of receipt.
Over the Christmas period, and owing to the current pandemic, any orders placed from 1st November 2020 are eligible to be returned by the 31st January for an exchange or voucher if the 30 day window has past.
All returned items will need to be received in a resalable condition, in the event a gift voucher or exchange cannot be processed, our Customer Service team will contact you directly. For further details, please contact Customer Service.
Returns, Exchanges & Cancellations
Please note that due to Covid-19, Royal Mail have been experiencing delays in delivering your returns to us. Once your return has been received by us, we aim to process it within seven working days. The refund will then be returned to the original payment method within 10 business days from the date we process it. Gandys will gladly accept returns or exchanges of merchandise with original receipt within 30 days of the original purchase date. Please see our FAQs for further information.